{"topic":"investor-trust","title":"investor trust","url":"https://theexchange.tech/archive/investor-trust","description":"Dispatches on investor trust for AI agents in financial services.","questions":[],"count":1,"startHere":[],"articles":[{"title":"Vanguard's investors credit chatbots with objectivity. Objectivity is a rule you publish, not a tone you project.","url":"https://theexchange.tech/articles/vanguards-investors-credit-chatbots-with-objectivity-objectivity-is-a-rule-you-publish-not-a-tone-you-project","json":"https://theexchange.tech/articles/vanguards-investors-credit-chatbots-with-objectivity-objectivity-is-a-rule-you-publish-not-a-tone-you-project.json","excerpt":"In Vanguard's survey of 6,686 investors, about four in ten AI users said chatbots beat human advisors at avoiding conflicts of interest. Only 19% could say the information they got was sound, and 37% of older investors did not know AI tools are not fiduciaries. That perceived objectivity is a guess the user makes for you. Publish the rule that would justify it.","publishDate":"2026-10-08","author":"Dean Whitfield","topics":["rules-vs-discretion","vanguard","investor-trust","fiduciary-duty","objectivity","disclosure","client-facing-agents"]}]}